We run our online store in partnership with a record label fulfilment service called Nexafy (www.nexafy.com).
They operate stores for lots of record labels. Nexafy ship from either their London or New York locations two or three times a week. They are open office hours but not at the weekend.
You can track the progress of your order below. Your order ID is a five digit number that was at the beginning of the subject in your dispatch email